All information about the coach / client relationship will remain strictly confidential*. Our  record keeping is Data Protection and GDPR compliant, your records, information and confidential notes are stored securely.

* except where this is in breach of our Safeguarding and Child Protection policy and procedures.

If you wish for me as your coach to speak to someone outside our interactions, then you need to give me written permission to do so. 

Exceptions to confidentiality of course relate to circumstances such as intent to commit a crime or seriously harm yourself or someone else. Otherwise, all your information is confidential. 


Certain topics may be anonymously and hypothetically shared with other coaching professionals for training OR consultation purposes.

PAYMENTS

Online payments (and where applicable, returns) for downloadable files, workshops, programmes and events are securely processed by 3rd party service providers and affiliates (PayPal, Stripe). Unless otherwise agreed, full payment is required to secure your booking.

Digital Files Returns/Refunds

We do hope you are happy with your digital files!

We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download we generally offer no refunds. We are however happy to replace damaged files.

Programmes, workshops and events;

Unless otherwise agreed, full payment is required to secure your booking. We understand that there may be occasions where you may have to cancel due to unforeseen circumstances. 

Cancellations should be received no later than 48 hours prior for issue of a refund.

For cancellation of online events, you will be refunded the cost of your ticket minus fees incurred from third party or hosting providers. For in person events if the cancellation is within 48 hours of the event, a refund will only be offered if the place is refilled. 

If a programme, workshop or event is subject to rescheduling or cancellation by us, we will inform you via email at the earliest available opportunity. Arrangements will be then be made to ensure alternative suitable date(s) can be found to deliver this event/programme. Should this not be possible or the programme unable to be delivered, you will be entitled to a 100% refund.

Coaching/1:1 Support

Unless otherwise agreed, all sessions and packages are payable in advance. 

Your purchase of coaching packages or sessions indicates your commitment to participate in the process and follow through to its conclusion. 

We understand that unexpected events can happen. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis, at our discretion. 

• You may cancel an order within 14 days of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to katrina@destinedforgreatnessni.com.
• Once we have scheduled sessions, they are considered set appointments. However, if necessary, you may request to reschedule a session and should  give at least 48 hours advance notice.

 Any missed sessions or cancelled sessions with less than 48 hours advance notice will be forfeited. 

• If unexpected circumstances prevent you from completing all of your scheduled sessions, you may request a refund for the amount pertaining to the remaining sessions. If approved, the refund will be issued, minus a 5% transaction fee. 

If the sessions are subject to rescheduling by us, we will inform you via email at the earliest available opportunity and seek to reschedule the session for a later date.

Schools, Organisations and Corporates

Booking and Deposits

You may be asked to provide a deposit at time of booking. 

Following service delivery an invoice will be forwarded and is payable by card/bank transfer within 30 days of issue date. I am registered on EANI I-Proc. 

Cancellations

Please notify us of cancellation at your earliest convenience. 

Where a deposit has been provided to secure a booking this will only be refunded (minus a 5% transaction fee) if notice of cancellation is received by us at least 14 clear working days prior to the scheduled service/event. Deposits for cancellations received outside of this timescale are no longer eligible for a refund.

If a programme or event is subject to rescheduling or cancellation by us, we will inform you via email at the earliest available opportunity. Arrangements will be then be made to ensure alternative suitable date(s) can be found to deliver this event/programme.Should this not be possible or the programme unable to be delivered, you will be entitled to a full refund.

 We are committed to improving the lives of people by providing quality services and supports. We are constantly looking for ways to improve. We believe that the people we work with deserve the best possible service. We encourage feedback as part of the process of improving what we do. 

We welcome positive comments as well as complaints. If you wish to make a positive comment or give us feedback, you can email katrina@destinedforgreatnessni

We want to positively respond to complaints and be open when things go wrong and about the improvements we have made as a result of feedback. We aim to ensure that all complaints are received positively and  acted upon appropriately. 

Where a parent/carer, member of staff or service user wishes to make a complaint or share a concern they should refer to procedures outlined below. 

Managing complaints about our products or services.

Sometimes complaints arise from misunderstandings. The need for complaints can often be avoided if there is good ongoing communication between staff, customers and service users.Complaints can be made verbally or in writing by email. katrina@destinedforgreatnessni  

Wherever possible, all complaints will be kept confidential to the parties concerned

·  We will work with complainants to resolve issues raised.

·  We are committed to providing complainants with ongoing communication throughout the complaints process.

·  We will ensure that complainants are not discriminated against as a result of making a complaint.

·  Where appropriate, complainants will be informed of the complaints procedures of other professional bodies

To raise a complaint, you should fill out the form below and email to katrina@destinedforgreatnessni  

At Destined For Greatness NI, accessible from www.destinedforgreatnessni.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Destined For Greatness NI and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Destined For Greatness NI. This policy is not applicable to any information collected offline or via channels other than this website. 

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• provide you with products or services
• Find and prevent fraud

Destined For Greatness NI follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Like any other website, Destined For Greatness NI uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

You may consult this list to find the Privacy Policy for each of the advertising partners of Destined For Greatness NI.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Destined For Greatness NI, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Destined For Greatness NI has no access to or control over these cookies that are used by third-party advertisers.

Destined For Greatness NI's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. 

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Destined For Greatness NI does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records