All information about the coach / client relationship will remain strictly confidential*. Our  record keeping is Data Protection and GDPR compliant, your records, information and confidential notes are stored securely.

* except where this is in breach of our Safeguarding and Child Protection policy and procedures.

If you wish for me as your coach to speak to someone outside our interactions, then you need to give me written permission to do so. 

Exceptions to confidentiality of course relate to circumstances such as intent to commit a crime or seriously harm yourself or someone else. Otherwise, all your information is confidential. 

Certain topics may be anonymously and hypothetically shared with other coaching professionals for training OR consultation purposes.

Payments

Payments for downloadable files, programmes, workshops and events are processed securely via third-party payment providers (including 

PayPal and Stripe).

Unless otherwise agreed, full payment is required at the time of purchase or booking in order to secure your place or access to the product or service.

Digital Files - Returns and Refunds

We hope you are happy with your digital files.

Due to the nature of digital products delivered by instant download, refunds are not generally offered once access has been provided. This is in line with UK consumer legislation relating to digital content.

If a file is faulty or corrupted, we will be happy to provide a replacement at no additional cost.

Programmes, Workshops and Events

Unless otherwise agreed, full payment is required to secure your booking.

We understand that unforeseen circumstances may arise and the following cancellation terms apply:

Cancellations by You

• Cancellation requests must be received no later than 48 hours before the scheduled start time to be eligible for a refund.
• Refunds will be issued minus any third-party or hosting fees incurred.
• In-person events: if cancellation is received within 48 hours of the event, a refund will only be issued if the place is successfully refilled.

Cancellations or Rescheduling by Us

If a programme, workshop or event is rescheduled or cancelled by us, we will notify you by email as soon as reasonably possible.

We will endeavour to offer suitable alternative date(s). If this is not possible, or the programme cannot be delivered, you will be entitled to a 100% refund.

Programmes, Coaching and 1:1 Support

Unless otherwise agreed, all sessions and packages must be paid for in advance.

By purchasing coaching sessions or packages, you confirm your commitment to engage in the process and complete the agreed programme.

Cooling-Off Period - You may cancel your purchase within 14 days of purchase and request a refund. Approved refunds will be issued minus a 5% transaction fee.

To cancel, please email: katrina@destinedforgreatnessni.com

Scheduling and Attendance

• Once sessions have been scheduled, they are considered confirmed appointments.
• You may request to reschedule a session by providing at least 48 hours’ notice.
• Sessions missed or cancelled with less than 48 hours’ notice will be forfeited and are not refundable.

Incomplete Packages

If unexpected circumstances prevent you from completing all scheduled sessions, you may request a refund for the unused portion. Any approved refund will be issued minus a 5% transaction fee.

If a session needs to be rescheduled by us, we will notify you by email and arrange a suitable alternative date.

Schools, Organisations and Corporate Clients

Booking and Payment Terms

A deposit may be required at the time of booking.

Following delivery of services, an invoice will be issued and is payable by bank transfer, card or cheque within 30 days of the invoice issue date, unless otherwise agreed in writing.

We are registered on EANI I-Proc.

Late Payment

Please note that, as per our payment terms, overdue invoices may incur late payment charges.

Where payment is not made in accordance with agreed credit terms, we exercise our statutory right to claim:

• Interest at 8% above the Bank of England base rate, and
• Compensation for debt recovery costs,

in line with the Late Payment of Commercial Debts legislation. Charges may be applied from 30 days after the invoice issue date.

Cancellations

Please notify us of any cancellation at the earliest opportunity.

Where a deposit has been paid to secure a booking:

• The deposit will be refunded (minus a 5% transaction fee) only if cancellation is received at least 14 clear working days before the scheduled service or event.
• Deposits are non-refundable where cancellation is received outside this timeframe.

Cancellations or Rescheduling by Us

If a programme or event is rescheduled or cancelled by us, we will notify you by email as soon as possible.

We will seek to arrange alternative suitable date(s). If this is not possible, or the programme cannot be delivered, you will be entitled to a full refund.

Our Commitment

We are committed to improving the lives of people by providing high-quality services and support. We continually seek to improve what we do and believe that everyone we work with deserves the best possible service.

Feedback plays an important role in helping us improve. We therefore welcome positive comments, feedback and complaints and view them as an opportunity to learn and develop.

If you would like to share positive feedback or comments, please email:
katrina@destinedforgreatnessni.com

Our Approach to Complaints

We are committed to responding to complaints in a positive, open and fair manner. When things go wrong, we aim to:

• Listen carefully
• Respond appropriately
• Be transparent about outcomes
• Make improvements where necessary

All complaints will be taken seriously and handled respectfully.

Who Can Make a Complaint

A complaint or concern may be raised by:

• Parents or carers
• Staff members
• Service users
• Schools, organisations or other stakeholders

How to Make a Complaint

Complaints relating to our products or services may arise from misunderstandings, and we encourage open communication to help resolve issues promptly.

Complaints may be made:

• Verbally, or
• In writing by email

Please send complaints to:
katrina@destinedforgreatnessni.com

Where appropriate, you may be asked to complete a complaints form and return it by email to the address above.

How We Manage Complaints

Wherever possible, complaints will be handled in confidence and shared only with those directly involved in resolving the matter.

We are committed to the following principles:

• Complaints will be acknowledged and addressed in a timely manner
• We will work collaboratively with complainants to resolve issues raised
• We will provide clear and ongoing communication throughout the complaints process
• Complainants will not be discriminated against or treated unfavourably for raising a concern
• Where appropriate, complainants will be informed of the complaints procedures of relevant professional or regulatory bodies

We value feedback and use complaints to help inform service improvements. Where appropriate, we will explain what actions have been taken as a result of feedback received.

This website and its content is copyright of Destined for Greatness NI - 

© Destined for Greatness NI. All rights reserved.

Any redistribution or reproduction of part or all of the website contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

Unless otherwise stated, Destined for Greatness NI own the intellectual property rights for all material, including downloadable or digital files on Destined for Greatness NI. You may access this from Destined for Greatness NI for your own personal use. You must not republish, reproduce, duplicate, copy or redistribute material from Destined for Greatness NI.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

At Destined For Greatness NI, accessible from www.destinedforgreatnessni.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Destined For Greatness NI and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Destined For Greatness NI. This policy is not applicable to any information collected offline or via channels other than this website. 

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• provide you with products or services
• Find and prevent fraud

Destined For Greatness NI follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Like any other website, Destined For Greatness NI uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

You may consult this list to find the Privacy Policy for each of the advertising partners of Destined For Greatness NI.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Destined For Greatness NI, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Destined For Greatness NI has no access to or control over these cookies that are used by third-party advertisers.

Destined For Greatness NI's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. 

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Destined For Greatness NI does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records